Technology is a means to an end

Uncertain Decade Legal Geek Webinar with Richard Susskind and Mark Cohen Thursday 30th July 2020
‘Digital transformation and the legal function’ and ‘The future of legal technology’
Insightful observations!
Technology is a means to an end: it adds value so long as it improves clients’ outcomes and enhances their satisfaction – otherwise it is irrelevant.
In the global fundamental shift we are facing the legal function must embrace a “cultural adaptation”: seeking new ways of interaction, innovative client service experiences, models that support a proactive and client – I would say human – centered mindset.